FAQ Events and Tailored Clothing
What is our pricing?
We are happy to offer a 15% discount to all wedding parties and graduates! This discount applies to any items purchased for the event from our store. We have a range of options starting at $798 for a two piece suit, with the option of a coordinating vest for $199. This price point offers a selection of classic fabrications (grey, black and blue) as well as a few fashion colours (burgundy, plum and evergreen).
From there we offer a selection of off the rack garments, or special order garmetns, ranging from $998-$1398.
If you are wanting something fresh and unique for your event, we have a plethora of custom suiting fabrications to choose from! Custom suiting gives you the ability to choose the fabric and the styling of the garment, such as pocket styling, fancy buttons, and a funky fabric for interior lining! The personalisation of custom truly sets it apart from off the rack options. Custom also gives us the ability to better fit a wide range of sizes. Opening price for a custom suit is roughly $1200, majority sit at $1500-$1700 and can go all the way to $3000 depending on fabric. Throughout the year we off a 22% discount on all custom suit fabrics. We have 2 end of season sales, one in January and on in August, as well as two mid season trunk shows that tend to happen in March and October. This gives you multiple chances for an increased discount on your event outfit!
Off the rack shirting starts at $158 for a non-iron, cotton dress shirt. Accessories such as ties range from $78-$198 with the ability to order a variety of fabrics and colours. We also have an expansive selection of shoes and belts in store. Majority of our belts are priced at $98 for a full leather, made in Canada belt. Our leather dress shoes range from $248-$398.
Do you need to make an appointment?
We certainly appreciate a call prior to a large wedding party coming in so we can be extra prepared, but an appoitment is not necessary.
If you are strongly considering purchasing a custom suit, a call is also recomended so we can ensure one of our custom suit specialists is on staff to walk you through fabric options and take proper measurements.
Those things being said, if you are walking around downtown feel free to stop in on a whim! We will be happy to walk you through all of the options.
Do we offer rentals?
We do not offer rentals, but we do offer a discount of 15% to all wedding parties and graduates and we do not charge for alterations for 2 years! This discount applies to our regular price garments that start at $798. We do have the ability to outfit a person in a wedding party in a more cost effective outfit by putting them in a dress shirt and a dress pant instead of a full suit.
For the wedding parties that are very price sensitive we have a limited slection of polyester suits at $299. These garments are cash and carry, no alterations and no further discounts.
How long does the process take?
The timeline can vary from 2 weeks to 2 months. When purchasing a suit off the rack we can have alterations done within 2 weeks. Special orders of specific sizes and colours take 10 days to 2 weeks and the wait time when ordering a custom suit is 3 to 4 weeks. Further alterations may be needed on special order or custom garments.
Over all we can size, order, and alter within the span of 2 months. With that, earlier is always better!
Do we alter garments?
We alter any garment purchased from the store, discluding super clearance items, for free for 2 years! There are a few exceptions of specific alterations which we deem as "custom" alterations that we do charge for. Alterations can take up to 2 weeks.
Can we special order?
Absolutely!
For tailored clothing we have multiple in-stock programs which offer classic fabrications as well as seasonal options in a wide range of sizes. We can access full suits, jacket and pant seperates, sport coats, vests, dress shirts, ties and accessories, as well as some casual wear.
What are our colour options?
The possibilities are almost endless! We have access to classic fabrications and colours (black, grey and blue) as well as a wide variety of unique fashion fabrics such as bold colours or checks. Custom gives you the ability to accomplish nearly anything! Now more than ever you can find exciting fabrics right off the rack or by special ordering.
Returns & Exchanges
We have a 30-day exchange or store credit policy, which means you have 30 days after receiving your item to request an exchange or store credit.
To be eligible for an exchange or store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shop@gtmw.ca. Please note that returns will need to be sent to the following address: 328 7 St S, Lethbridge, AB T1J 0N6
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shop@gtmw.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. All sales final.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Shipping & Delivery
Our current fulfillment time is 3 to 5 business days. You'll receive an email confirmation with tracking details once your order is shipped.
If you received an incorrect, damaged, or incomplete order, please contact us immediately. We will do our best to assist you, but resolutions will be subject to available stock.
Are we 2SLGBTQIA+ friendly?
We are proud to do our best to provide a safe space for the queer community. Our staff have enacted practices to create a warm environment that validates all identities. We will gladly take note of pronouns and do our best to respect each and every person who walks through our door.
We acknowledge how clothing can be instrumental in gender affirmation and are happy to assist you through that journey, whether you are non-binary or transitioning!
We look forward to seeing you in store!